F.A.Q.s (Frequently Asked Questions)

General F.A.Q.s:

What kind of payments to you accept:

We accept VISA, Mastercard, American Express and Discover.

What is covered by AURIA’s Warranty and how do I make a claim?

All defective products are covered by AURIA’s warranty policy. To be eligible, products must be fully assembled and not damaged, unless the damaged was caused during shipping. If the product does not function or work properly within six months from the date of purchase, we will replace it at no charge. To make a warranty claim, simply contact AURIA Customer Service at customerservice@auria.com. You must receive a Return Authorization Number prior to sending your product back to the company.

Can I make a Warranty claim for a product received as a gift?

Yes you can. You do not need a receipt. You will need to indicate the date you received the gift and from which store the gift was purchased.

Product-related F.A.Q.s


Does the Exceed Microphone work with both Android and Apple phones?


Why are there so many shapes and sizes of ear adapters in the box?

Ear shapes are very unique.In order to achieve the most comfortable and secure fit to each ear, these choices be combined as needed.

NOTE: It is very common for 2 different sizes or even different shapes of adapters to provide the optimal fit to each ear.In other words, many people are asymmetric.

Where does the “loop” on the DUOHOLD adapters go?

It gets placed under the ridge on the respective ear known as the anti-helix. 

Are DUOHOLD adapters Left-handed and Right-handed?

Yes they are. The “L” and “R” markings are on the Top surface of the adapters.


Do I have to remove the protective case on my iPhone 6 to fit in the All-Weather Armband?

Your protective case may remain on the phone. However, you may find it beneficial to remove the soft rubber Moisture Barrier on the inside of the armband if you choose to keep your case intact on your phone.

For iPhone 6 Plus, most customers prefer to remove their protective case while using the armband.

How should I clean my armband?

Use cool water and a mild soap, then rinse in cool water.Air dry. Caution:Do not place the armband in a dryer.

The strap seems either too tight or too loose. What can I do?

AURIA offers both SMALL straps and LARGE straps as Accessories. We also have Extenders that can be useful for fitting Larger arms.


Should I remove my protective case on my Smartphone to fit into the Musicbelt?

Many people find it easier to simply remove the rubber edge on Otterbox cases when using Musicbelts simply because the rubber edge is so soft and makes it more difficult to quickly remove or replace the phone. This is personal choice, though, and not a requirement.

How should I clean my Musicbelt?

Use cool water and a mild soap, then rinse in cool water. Air dry is best. You can choose to use a washer and dryer set-up.However, use only warm settings on both (no hot water or hot air). Also, no harsh soaps or other chemicals should be used.